Aki-Home

Stores Now Open

Your safety and the safety of our employees is our top priority. Our heart goes out to those who have been affected by the pandemic.

In assessing the current situation surrounding COVID-19, with both federal and local governments starting to ease restrictions to open up the economy, we are entering into the next phase of our preparedness plan.

We are closely monitoring guidances from Centers for Disease Control and Prevention (CDC) and other federal and local agencies for accurate and up-to-date information, and our preparedness plan reflects those inputs.


In the Meantime:

Ways to Shop

  • We remain ready to deliver your orders and are open for business online at www.aki-home.com to help you stay comfortable and productive at home.

  • You can now apply for Synchrony online and finance your online purchase! Simply select SatisFi monthly payments in the payments page while checking out.

  • Starting May 31st, both Tustin and Ontario stores are now open with modified hours. See below for our safety measures and requirements to enter.

  • We take all necessary precautions during the handling of your furniture in order to ship/deliver your orders without any delays.


  • Employees are required to wear masks and wash their hands hourly.
  • Enhanced Cleaning Practices for disinfecting all touched areas.
  • my-shield Surface Sanitizer is applied to fabric surfaces
  • Screening is conducted upon entry to our store. See below for requirements.
  • Guest entry is limited to maximize physical distancing.

 


  • Your body tempurature must be at or below 100.3F. We will take your body temperature at the door and will refuse entry for anyone with a body temperature above 100.3 degrees.
  • You must not have any symptoms of Coronavirus.
  • You must not have had contact with anyone confirmed to have Coronavirus.
  • At all times, you must wear a properly fitted face mask or CDC recommended covering that fully protects your nose and mouth. If you are unable to wear a mask due to a medical condition, please call (714)522-0930 (extension 6) to make special accommodations. This phone line is available 9am to 6am Monday through Friday
  • If the number of guests inside exceeds our safety limit, you will be required to wait on the marked lines until we are able to serve you.
  • You must keep a distance of at least six (6) feet between others.
  • Families are required to stay together as a group.

 

Pick Up Your Purchase

  • Warehouse pickup is available at our warehouse in the City of Industry (9AM to 1PM, Monday through Thursday).

  • Curbside pickup is now available at our Tustin location (12PM to 6PM, Monday through Friday & 11AM to 6PM, Saturday and Sunday).

  • Curbside pickup is now available at our Ontario location (12PM to 6PM, Monday through Sunday).

Returns

  • In protecting the health of our customers and employees, returns and exchanges are temporarily suspended.

  • For previous purchases and curbside pickup orders, return policy will extend by 30 days from fully re-opening stores.

  • For inquiries, contact customer service via our website contact form. Click here for our Return Policy.

We extend our sincere thanks to our customers and employees for ongoing support and loyal dedication during this challenging time. We will keep everyone abreast of any updates.

Thank you,

Sean Osawa

CEO, Nitori USA, Inc. dba Aki-Home

aki-home.com still taking orders

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