FAQ

In store financing is available in store with year around 0% interest options up to 48 months through Synchrony Financial upon approved credit.

All applications for in-store special financing must be done in house. This means that you would need to visit any store location and apply for special financing in person.

Exclusions to the in-store special financing are but may not be limited to:

• In-store furniture pickup

• Cash and carry purchases

• Items listed as clearance or floor models

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.

Buy and receive your purchase now, and pay for it over three, six, or twelve months. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.

If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You'll know exactly how much you'll owe each month, the number of payments you must make, and the total amount of interest you'll be paying over the course of the loan. Affirm does not charge hidden fees.

The application process is secure and instantaneous. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you're approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.

You don't need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.

Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don't have an extensive credit history.

Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

To apply for Affirm financing, you must:

• Be 18 years or older.

• Provide a valid U.S. or APO/FPO/DPO home address.

• Provide a valid U.S. mobile number and agree to receive SMS texts.

  The mobile phone account must be registered in your name. Affirm cannot accept VOIP numbers at this time.

• Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

Unlike a credit card, Affirm is not a revolving line of credit in which each transaction requires individual approval. Depending on credit Affirm will approve up to $17,500 per transaction.

While customers can take out multiple Affirm loans at once, each Affirm loan application is evaluated separately as a closed-end transaction. However, an application from a returning customer may be denied if that customer has failed to repay other Affirm loans on time or if the customer shows excessive borrowing behavior.

Yes, when you first apply for financing with Affirm, they perform a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

If you apply for more loans with Affirm, they may perform additional ‘soft’ credit checks to ensure that they offer you the best financing options possible.

Yes, protecting your personal information is very important to Affirm. They encrypt all sensitive data including social security numbers. They also maintain physical, electronic, and procedural safeguards to protect your information. They do not sell or rent your information to anyone.

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don't risk missing a payment.

Please follow these steps to make a payment:

• Go to www.affirm.com/account

• You will be prompted to enter in your obile number where you will be sent a personalized security pin.

• Enter this security pin into the form on the next page and click "Sign In."

• You'll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.

• You can make a payment utilizing a debit card or ACH bank transfer.

A refund will post to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you will still be responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm will issue you a refund credit to the bank account or debit card that you used to make the payments. You should see a refund credit within 3 to 10 business days, depending on your bank's processing time.

You should see a refund from Affirm post within 3 to 10 business days, depending on your bank's processing time.

Unfortunately, you cannot edit your order after you have confirmed your loan. If you would like to add items to your purchase, you can apply for another loan with Affirm or use a different payment method.

Refunds can only be processed within 30 days of the date your order is delivered.

Affirm loans vary between 0% and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan - we don’t charge late fees, service fees, prepayment fees, or any other hidden fees. Affirm always strives to be more transparent and fair than any other form of financing.

Affirm calculates the annual percentage rate (APR) of a loan using simple interest , which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding. This is different from compound interest , in which the interest expense is calculated on the loan amount and also the accumulated interest on the loan from previous periods. You can think about compound interest as “interest on interest,” which can make the your loan amount grow larger and larger. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

**NOTE: For an example, see “Why Use Affirm vs a Credit Card” below**

When determining your annual percentage rate (APR), Affirm evaluates a number of factors including your credit score and many other pieces of data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

When considering Affirm, you should carefully evaluate the loan terms Affirm offers you and determine whether the monthly payments fit your budget.

Please contact Affirm via email at help@affirm.com or by calling (855) 423-3729 for assistance on denials.

Aki-Home offers a price match guarantee on products that are verified to be the same make, model and brand of in-stock merchandise both in-store and available at Aki-Home.com that is offered at a lower price from an authorized seller or price has been lowered within 14 days from purchase.

To redeem the price match guarantee, present your receipt with a current in-store ad from one of the competitors or Aki-Home within 14 days of your purchase.

Exclusions to the Price Match Guarantee are but not limited to:

• Any items that are considered as clearance, floor models or discontinued

• Promotional offers such as:

  • Online only pricing

  • Paid tax

  • Buy One Get One Free

  • Special Financing

• Online or in-store delivery fees

• Online Dealers

• Any exclusions specified by Aki-Home during any in-store promotional event.

One Year Limited Warranty

AKi-HOME warrants furniture purchased by the original purchaser to be free of factory defects in construction and workmanship for one year from the date of purchase.

This warranty does not apply to, and Aki-Home is not responsible for:

• Normal wear and tear of fabrics or cover

• Color fastness of fabrics or cover

• Damages resulting from users negligence, foreseeable misuse, fire, accident, and acts of nature

• Furniture that has been moved from the original delivery address

• Merchandise marked or sold as a floor model or "As IS"

• Mirrors, glass shelves and glass table tops are not covered for breakage, chips, or scratches

• Differences in wood patterns

To Redeem warranty service:

Contact the Aki-Home customer service line at (855) 692-5446. Additional warranties purchased with the sale of the furniture may also apply. Warranty claims must be accompanied by a copy of the original Special Order invoice and/or receipt. If the repair requires the product to be returned to the manufacturer or distribution center, the cost of packing, shipping, and transportation is the responsibility of the purchaser.

NOTE: Cushion core depression is normal wear and is not considered a factory defect. One year limited warranty applies to residential use only, warranty does not apply to business and or commercial use.

On all other non-furniture items purchased, Aki-Home offers a 30 day warranty against manufacturer defects. After 30 days, the manufacturer's warranty (if applicable/available) would apply.

Warranty Terms & Conditions:

Aki-Home will, at its sole discretion, repair or replace the defective item if the item qualifies for warranty service according to the terms set forth in this document. If the item is not able to be repaired or replaced, Aki-Home may exercise the option to replace the item with another in-stock item of equal or greater value. No refunds will be given.

Unfortunately, website orders are not able to be returned to our physical stores at this time. Rest assured, we are working hard to be able to offer this to our customers in the future.

Please contact our Customer Service Team by CLICK HERE.

Once you have sent them a message with your order number and return information, they will contact you to process the return request.

Our current Return Policy can be viewed here: RETURN POLICY

Our current Return Policy can be viewed here: RETURN POLICY

No, you do not need your original receipt. However, returns without an original receipt are only able to be issued a refund in the form of an Aki-Home Merchandise Card and are subject to the lowest selling price within the last 90 days.

As of 12/30/15, California law mandates that an $10.50 fee be collected on all mattresses and foundations (box springs) sold within the state. This applies to each piece sold.

Case #1 - If you purchase a Twin mattress and foundation, you would be charged a $21 recycling fee.

Case #2 - If you purchase a California King mattress and 2 piece foundation, you would be charged a $31.50 recycling fee; 1 fee for the mattress and 1 fee for each of the 2 pieces of the foundation.

Additional information about the law and why it was enacted can be found below and by visiting mattressrecyclingcouncil.org

It is estimated that millions of mattresses and box springs reach the end of their lives in California every year. The bulky nature of mattresses and the limited recycling of used mattresses results in significant illegal dumping costs to many local jurisdictions throughout the state. Fortunately, used mattresses are highly recyclable (between 80-90 percent of each mattress), and certain components such as steel and polyurethane have positive market value.

California is the third state to introduce an industry-run statewide mattress recycling program to promote proper end-of-use management and increase recovery of valuable resources. The passage of the California Used Mattress Recovery and Recycling Act (Chapter 388, Statutes of 2013, [Hancock, SB 254]) aims to reduce illegal dumping, increase recycling, and substantially reduce public agency costs for the end-of-use management of used mattresses. The legislation established an industry-run, statewide program to increase the recovery and recycling of mattresses at their end-of-use. Cleanup legislation signed by the governor in September 2014 (Chapter 371, Statutes of 2014, [Hancock, SB 1274]) provides additional clarity regarding definitions, report submittals, and record keeping requirements.

Aki-Home.com collects taxes in accordance with California Law. Taxes are calculated for each shipping address total based on the state/zip code to which the item(s) is shipped. We will add all applicable taxes to items shipped any location in California.

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: CA.

In California tax jurisdictions where Aki-Home has a nexus, local city/municipality taxes are collected as well.

You can track your order status online by logging into your account HERE or by clicking on "MY ACCOUNT" at the top right of any page on Aki-Home.com.

Alternatively, you can call 1.855.692.5446 x3 between the hours of 9:00 am - 5:00 pm PT (M-F) and ask us to check your order status.

Aki-Home.com accepts payments by Visa, Discover, Mastercard, American Express, and Paypal for direct payment purchases. We also offer financing provided by Learn More ">Affirm Finance.

Yes! We offer financing through Learn More ">Affirm. Simply select the option for Affirm when you choose your payment option and you can submit an application that will be instantly reviewed.

Yes. Our furniture is available for purchase online.

However, our delivery zone is limited to the Southern California area at this time. If the shipping estimator says that you are outside of the delivery area, please contact us to find out if we have options available for your location.

Unfortunately we do not offer International Shipping at this time.

However, we are working hard to offer this service to you in the future.

Yes, purchases can be picked up in store.

In order to pickup your order instore

• Select "Store Pickup" when viewing your online shopping cart

• Input your zip code to find the closest location to you

• Select the desired location you would like to pickup your order

• Select your preferred date and time when you would prefer to pickup your order

Valid form of ID, and the email notification from the order.

The email notification needs to be either viewable from a smart device such as a smart phone or tablet. If one is not available, the order notification will need to be printed.

In order for someone else to pickup your instore order, please place their name in the pickup address form, right after selecting “Checkout”.

If the order was already created, customer service will be contacting to confirm the identity of the individual. The individual who will be picking up the order will need to have the confirmation email displayed on their device or printed out, in order to verify identity. The name and drivers license number will be recorded for added security.

Yes. Paypal Credit is available to use even if you applied previously. Select the appropriate Paypal option when choosing your payment method upon checkout.

Unfortunately, the Aki-Home gift cards are only available for use in our physical stores at this time.

We are working hard to allow you to use them on our website in the near future.

Since our coupons are either on our physical mailers that arrive in your mailbox or sent via Email, the fastest way would be to sign up to receive our Email specials by entering your email address in the Newsletter Signup bellow.

Aki-Home's in-store, discount coupons can be received through regular postal mail or email. If you would like to receive our circulars and discount coupons, sign up to our email list in the form bellow.

In-Store Pickup - Have your furniture delivered to a store near you, one our friendly sales representatives will call you as soon as it is available for pickup.

Premium White Glove Delivery - With White Glove Delivery, you get in-home delivery to the room of your choice. The furniture is unpacked, assembled, and all packing trash is removed. If you ordered a mattress, then we will remove your old mattress at no extra charge.

*This service is only available in Southern California at this time however we are adding additional locations monthly.

Standard Drop Off Delivery - With Drop Off Delivery, your products are delivered to your door. This service does not bring your deliveries inside your home and assembly is not included. Think of this as the "UPS" of furniture deliveries.

*This service is available to most locations in the continental US and is only available for ground floor deliveries.

Aki-Home offers deliveries Tuesday - Sunday from 9am - 9pm.

When you select a date for your delivery, please choose a day where you can be available between these hours. Then, 2 days before your delivery date, we will contact you via phone to let you know what your specific delivery time frame is.

Normal delivery time frames are...

• 9:00am to 1:00pm
• 1:00pm to 5:00pm
• 5:00pm to 9:00pm

Then, on your day of delivery, the team assigned to your delivery will contact you approximately 30 minutes prior to their arrival to let you know they are on the way.

If you opt for a Next Day delivery, you will not get a time frame phone call. Instead, you will get a call approximately 1 hour before delivery the following day between the hours of 9am-9pm.

Unfortunately, we are unable to allow customer selection of the time frames.

This is due to the fact that we want to offer you, our customer, the lowest possible pricing on your delivery. To be able to do this, our delivery provider routes the delivery trucks based on the actual deliveries on that specific day. Each route is optimized to ensure the most deliveries in the smallest areas. To be able to accomplish this, specific time requests cannot be honored.

While we know this method may not work for every situation, we are always willing to work with you and find the best solution to your needs.

We are always able to reschedule if something comes up and the time frame does not work for you. If you have any questions, please do not hesitate to contact us at (855) 692-5446 x3 or via our online CONTACT FORM

Our White Glove Delivery Service offers an incredible value to you when having your furniture delivered to your home or office.

One low price starting at... $88 (Yes, Only $88!)

Whether just one couch or an entire house full of furniture, you can have it all delivered at one low price.

No Trash Left Behind - We will deliver, unpack and assemble your furniture, taking away all packing materials when finished.

Mattress Haul Away - Out with the old and in with the new! When we deliver your new mattress, we will remove your old mattress and dispose of it at no additional charge so you don't have to deal with your local disposal center.

Availability:

White Glove Delivery Service is available in the LA and Orange County areas. We also serve parts of San Bernadino and Riverside Counties. To see if we serve your area, please use the freight estimator in the shopping cart after you have added the furniture to your cart and it will let you know the price if available and a message directing you to contact us if you are outside of the delivery zone.

(We are working to offer this service to other areas in the near future)

Details:

Our White Glove Delivery Service does require a 4 hour window for delivery, available Tuesday to Sunday.

On orders placed via Aki-Home.com, you will be contacted within 3 weekdays days after placing your furniture order to arrange delivery. You will have the option to choose any day Tuesday - Sunday for delivery.

2 days before your scheduled delivery date, we will call you to confirm your delivery day and time.

On the day of your delivery, the delivery team will call you approximately 30 minutes prior to arrival to let you know that they are on the way.

*The $88 White Glove Delivery Rate applies only to the Greater LA and Orange County areas. Some limited parts of Riverside and San Bernadino County are also included. Deliveries outside of the designated zip codes is available for an additional fee.

White Glove Home Delivery Service

What to Expect

Delivery Teams Will:

• 1. Call and notify you 30 minutes prior to arrival

• 2. Deliver clean merchandise

• 3. Assemble all furniture

• 4. Ask you where to place your new furniture

• 5. Show you how to operate your sleeper and recliners

• 6. Attach all bedroom mirrors to dressers

• 7. Set up beds

• 8. Remove all packaging trash from your home

What the delivery drivers will NOT do

• 1. Remove old furniture

• 2. Assemble home goods/non-furniture items

• 3. Connect electronics

• 4. Reposition/move existing furniture

• 5. Reschedule a delivery/Setup a replacement delivery

The Aki-Home Guarantee

Our goal is to give you, our customer, the very best service possible. We stand behind our products and guarantee the professionalism of our staff.

We guarantee that the merchandise you purchase will be in showroom condition upon delivery.

After delivery, we guarantee our furniture for one full year against manufacturer defects, or we will repair or replace the item at our option. Because natural materials vary enormously, we cannot control the kind of grain or finish color you will receive. Whenever possible, we will match or carefully select complementary grain, but variations must be expected.

This guarantee does not cover:

• "As Is" merchandise and other specifically marked "Final Sale"

• Damage due to misuse, abuse or accidents

• Damage or discoloration caused by sunlight

• Abnormal wear, fading, or shrinkage of any fabric

• Merchandise marked "Customer Assembly Required" which is delivered in factory packed cartons for assembly by the purchaser.

Full warranty information can be viewed at

• CLICK HERE - For Extended Warranty

• CLICK HERE - For One Year Warranty

Aki-Home now offers a Next Day White Glove delivery option on all in-stock furniture purchased in-store.

This service starts at $98 for an unlimited number of furniture pieces.

For details of White Glove Delivery, please CLICK HERE

Limitations:

• Not available for online purchases

• Select service area (see store for details)

*This applies to standard deliveries only, not next day deliveries.

Two days before your delivery date, you will receive an automated phone call in which you will be requested to confirm the date and will be provided with a 4 hour delivery window. This will help you get a good idea of the time that the delivery team will arrive at your location. If you have not confirmed your delivery at that point, you will then receive an email requesting again to confirm your delivery date and time frame, if you have provided us with your email address. If we have not received the confirmation from you from either the automated phone call or email, we will then make one final attempt to reach you with a live call.

Additionally, on the day of your delivery, you will receive a phone call from the delivery team approximately 30 minutes prior to the arrival of your delivery to let you know that the team is on their way. At this time, please let the team know if there are any special instructions such as where to park or which gate to enter through.

If the delivery time frame will not work out with your schedule, please call us at (855) 692-5446 x3 as soon as possible so that we can reschedule your delivery for a day that is more convenient for you.

Yes. Aki-Home requires that an adult not only be present to give access to your home, but also to inspect the delivered items and sign the waiver stating that all items are in good condition.

Aki-Home cannot deliver or enter a household without an adult (18+) present.

Our delivery team will contact you approximately 30 minutes before arrival at the phone number you provided us with. Upon arrival, if the delivery team is unable to reach you by means of knocking/doorbell/telephone, they will wait an additional 15 minutes. If at this point there is still nobody available to accept delivery, the drivers will be dispatched to their next stop.

If you would like to have a second delivery attempt, a re-delivery fee would apply. To schedule this, you can contact our customer support team at 1 (855) 692-5446 x2.

Delivery fees are non-refundable unless the delivery is canceled at least 2 days prior to the scheduled delivery date.

For complete terms, please visit Terms & Conditions Page

Furniture that cannot be delivered through the interior of the house or building or furniture that is being delivered above a 2nd floor walk up, or anything requiring special/extra handling needs to be communicated to Aki-Home PRIOR to scheduling your delivery.

Deliveries with extensive handling may be subject to an extra handling fee. (We will notify you of this once you have communicated any special requirements)

If you need to change your delivery date, you may do so up to 48 hours (2 days) prior to your scheduled delivery date. After that time, no changes can be made.

Please note: if you are unable to receive your order at the scheduled day/time that was arranged, a re-delivery fee may apply.

Yes! There are some very important steps you must address before your delivery is made.

Ensure that the item(s) you purchased will fit through any doorways, entryways, stairwells, down halls, and around any corners that are present to access the final location of the furniture.

Provide the delivery team PRIOR NOTICE if the delivery location is on a 2nd floor or above.

Ensure that the area where the furniture will be delivered has a CLEAR PATH and that there is sufficient room for the furniture to be assembled and setup.

Aki-Home personnel will not move or clear personal property for you.

If the path to the delivery area includes any areas with a "tight fit", the delivery team may ask you to sign a damage waiver prior to attempting delivery.

If you have any questions, please contact us prior to your delivery date.

Once you place your order, it will be submitted to our warehouse to be scheduled for shipping. Furniture deliveries are scheduled Tuesday-Sunday.

Our drivers will then contact you once the inventory has been pulled, inspected, and prepared for delivery. This usually takes 1-2 business days. At this point, you will have the option to select one of the next available delivery days.

Please feel free to contact us with any questions regarding furniture delivery.

We really hope that this never happens to anyone. However, we realize that not every shipment will get to it's destination in perfect condition. In the case that you receive a damaged package/item, please contact us immediately via our Contact Form or by phone at (855) 692-5446 x3.

At this point, we will ask that you email us pictures of the damage and to inspect all items. We will then contact the carrier to find out if they need to pick the items up for inspection or if they can simply be shipped back to us. If you would like an exchange, we can ship the replacement out immediately. If you would like a refund, please note that we cannot issue the refund until the damaged items have been shipped back to either Aki-Home or the carrier. Once the carrier has responded (Usually 5-7 days) and the damaged item(s) has been picked up, we can process a refund.

If you have any questions about damaged items, please contact our customer support team at (855) 692-5446 x3, 7 days a week from 9am-9pm.

Unfortunately we do not allow shipping of a single order to multiple addresses. Each order can only have a single shipping address.

Orders that do not include furniture are delivered in 4-10 business days from the date of order. This time varies based on where you are located.

To give you a better idea, a typical shipment to California will arrive in 4-6 days whereas an order going to New York typically arrives in 7-10 days.

Orders that include only Home Goods (everything except furniture) will be shipped via Ground Service by the best carrier available. This is normally UPS, but may also be FedEx, USPS, or a local carrier. You will be notified at the time of shipment so that you can track the order.

We really hope that this never happens to anyone. However, we realize that not every shipment will get to it's destination in perfect condition. In the case that you receive a damaged package/item, please contact us immediately via our Contact Form or by phone at (855) 692-5446 x3.

At this point, we will ask that you email us pictures of the damage and to inspect all items. We will then contact the carrier to find out if they need to pick the items up for inspection or if they can simply be shipped back to us. If you would like an exchange, we can ship the replacement out immediately. If you would like a refund, please note that we cannot issue the refund until the damaged items have been shipped back to either Aki-Home or the carrier. Once the carrier has responded (Usually 5-7 days) and the damaged item(s) has been picked up, we can process a refund.

If you have any questions about damaged items, please contact our customer support team at (855) 692-5446 x3, 7 days a week from 9am-9pm.