NITORI Privacy Policy
NITORI and Aki-Home.com Notice of Privacy Practices
This Notice of Privacy Policy was updated on January 1, 2022.
This Notice of Privacy Practices applies to information collected in Aki-Home stores, online at Aki-Home.com, and via mobile applications (e.g., Aki-Home.com accessed through your mobile device).
This Notice of Privacy Practices explains:
- The kinds of information we collect
- How we use information
- Our information sharing practices
- Customer Preferences and Opt-Out Choices
- How you may access some of the information you provide to us
We encourage you to refer to this notice periodically so that you understand our current privacy practices.
If you have any questions about this notice, please contact our Customer Service department:
- By mail at:
NITORI
ATTN: EC Privacy
4655 Mills Cir.
Ontario, CA 91764 - By phone at 1-855-692-5446
- Via email at sales@aki-home.com.
Your access of and use of our website means you agree to the terms in this Notice of Privacy Practices and our Legal Notice.
Information We Collect
We collect information from a variety of sources, including information provided by you, information we collect when you visit our website or stores, transaction information, and information we collect about you from third party sources.
The following are examples of the types of information we may collect:
- Information you provide:
- Name
- Address (billing and shipping)
- Zip code
- Email address
- Telephone number(s)
- Mobile number(s)
- Credit card number(s)
- Birth date
- Security question answers
- Information associated with use of our website
- Aki-Home.com uses the information gathered from cookies and web beacons, such as IP address to enhance your experience on our website.
- Information associated with transacting business with NITORI including:
- Transaction information, including:
- Items purchased
- Date and time of your transaction
- Non Personal Information such as:
- Browser Type
- Type of computer or device being used
- Information about the type of internet connection being used
- What ISP is used to connect to the site
How We Use Information
We may use the information we collect to: process a transaction; provide products or services you request; improve our website and stores; enhance your shopping experience; and for marketing and promotional purposes. We may combine information about you that we collect on-line, in our stores, via mobile applications, and from third party sources.
Cookies and Other Technologies on Aki-Home.com
This section addresses Aki-Home.com use of cookies and Flash Cookies.
A cookie is a small piece of information sent by a website that is stored on your hard disk by your computer's browser. A web beacon (also known as tracking pixels or clear GIF) is an embedded image on a website that monitors a user's website activity.
At Aki-Home.com, we use two kinds of cookies: session cookies and persistent cookies. Session cookies exist only for as long as your browser remains open. We use session cookies, for example, to manage items added to your shopping bag. Persistent cookies last from visit to visit; they do not go away when you exit your browser. At Aki-Home.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our website more efficiently. For example, we use persistent cookies to show you items you have previously browsed.
If you use a browser with a DNT (Do Not Track) protocol, your experience on our site may be degraded our system may not be able to serve you the most relevant content. If using a DNT protocol, our site will not track any personally identifiable information from you unless you explicitly provide it to us. Please note that this poilcy only covers data collected by Aki-Home.com and does not cover data collected by 3rd parties such as search engines or social media.
Managing cookie preferences differs from browser to browser so please refer to your browser for further information. If you would like to disable cookies and web beacons from Aki-Home.com, please use the help function in your web browser to restrict cookies from our website.
If you block cookies from Aki-Home.com, you will not be able to make purchases on our website.
A Flash Cookie (also known as Local Shared Object) is a data file stored on your computer by the websites that you visit (click here for more details). From time to time, Aki-Home.com may use Flash Cookie(s) on the website, for example, to enable or control Flash-based content. Flash Cookies provide similar functionality as the cookies (discussed above in this section), but are based on different technology and are persistent; they do not go away when you exit your browser. To manage the Flash Cookie settings and preferences for your computer, please click here and you will be directed to the Settings Manager on Adobe's website. You may also be able to manage Flash Cookies from your browser, depending on the version of your browser.
Information Sharing
We may share your information within NITORI, Inc. and its affiliates and subsidiaries (including Nitori Holding Co. Ltd.). We may also share your information with third parties with whom we have a relationship for advertising purposes if you choose to opt in. You may opt out at any time by using unsubscribe links in any email sent by NITORI.
Administrative and Legal Reasons
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; an /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such as copyright owners, internet service providers, wireless service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.
Customer Preferences and Opt-Out Choices
E-mail: To opt-out of receiving promotional or marketing e-mails from Aki-Home.com at a specific email address, you may:
Use the unsubscribe link in the footer of any e-mail sent by Aki-Home.com.
Or contact us by mail at:
NITORI
ATTN: EC Privacy
4665 Mills Circle,
Ontario, CA 91764
Note: It may take up to 10 business days to process your request.
Information About Children Under 13
The Children's Online Privacy Protection Act imposes requirements on Web sites that collect personal information about children under 13 (for example - name, address, e-mail address, social security number, etc.) Our policy is not to collect any personal information on any person under 13. For this reason, our online sweepstakes, e-mail and mobile sign ups are restricted to entrants who are at least 13.
If this policy changes, Aki-Home.com will revise this portion of its Notice of Privacy Practices and will comply with the requirements of the Children's Online Privacy Protection Act, which includes providing notice and choice to each child's parent or guardian before collecting any personal information.
Your California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Aki-Home.com Customer Service, 4655 Mills Circle, Ontario, CA 91764. In your request, please specify that you want a "Your NITORI California Privacy Rights Notice." Please allow 30 days for a response.
If you are a California resident under the age of 18, and a registered user of this site, California Business and Professions Code Section 22581(a) permits you to request and obtain removal of content or information you have publicly posted. To make such a request, please send an email with a detailed description of the specific content or information to sales@aki-home.com. Please be aware that such a request does not ensure complete or comprehensive removal of the content or information you have posted and that there may be circumstances in which the law does not require or allow removal even if requested.
California Consumer Privacy Act Rights ("CCPA")
As of January 1, 2020 verified California residents will have the right to:
- request and receive disclosure of our personal information collection practices during the prior 12 months, including the categories of personal information we collect, the categories of sources of such information, our business purpose for collecting or sharing such information, and the categories of third parties with whom we share such information.
- request and receive a copy of the personal information we have collected about them during the prior 12 months.
- request and receive disclosure of our information sharing practices during the prior 12 months, including a list of the categories of personal information sold with the category of third party recipients and a list of the categories of personal information that we disclosed for a business purpose.
- request that we not sell personal information about them and
- request that we delete (and direct our service providers to delete) their personal information subject to certain exceptions.
For purposes of the CCPA personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.
In order to make a request for disclosure California residents may contact us by calling us toll-free at 1-855-692-5446 or by visiting our CCPA request page here. We will ask you for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days and will endeavor to respond within forty-five days of receipt of your request, but if we require more time (up to an additional forty-five days) we will notify you of our need for additional time. For requests that we not sell your information we will comply with your request within 15 days. We cannot respond to your request or provide you with personal information if we cannot verify your identity and confirm that the personal information relates to you.
You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell information or for deletion of your information at any time.
For requests for a copy of the personal information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your registered account, if you have registered an account with us.
For requests for deletion of your information please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if the information is necessary for us to complete a transaction for you or otherwise perform a contract; to detect, protect against, or prosecute security incidents, fraud or illegal activity; to use the information only internally in ways reasonably aligned with your expectations as our customer (such as maintaining sales records), and to comply with legal obligations. If we receive such a request from you we will notify any service providers we have engaged to delete your information as well.
We will not discriminate against you as a result of your exercise of any of these rights.
Selling Information. We do not sell you information for monetary consideration but we may transfer your information to a third party that provides us with services such as helping us with advertising, data analysis and security, which may fall under the definition of for “other valuable consideration” which may be considered a ‘sale’ under the CCPA. During the past 12 months we disclosed identifiers, commercial information, electronic network activity, audio/video/similar information, geolocation, and inferences of the previous categories, with third parties for a business purpose which falls within the definition of a ‘sale’. If you are a California resident over the age of 16 and would like to instruct us not to sell your personal information, please visit our Do-Not-Sell web page here. We do not sell personal information of individuals we actually know are less than 16 years of age. If you request that we not sell your information we will honor your request within 15 days, will notify those who received your information in the 90 days before your request to not further sell your information and will notify you wen this has been completed. Once we receive your Do-Not-Sell request we will wait at least 12 months before asking you to reauthorize personal information sales.
Using an Authorized Agent. You may submit a request through someone holding a formal Power of Attorney. Otherwise, you may submit a request using an authorized agent only if (1) you provide the authorized agent with written permission to make a request and (2) you verify your own identity directly with us. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.
During the past 12 months, we have collected (online or offline) the following categories of information about California residents from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. The categories of information include information we collect from our website visitors, registered users, employees, vendors, suppliers and any other person that interacts with us either online or offline. Not all information is collected about all individuals. For instance, we may collect different information from applicants for employment or from vendors or from customers.
|
Category of Information collected |
Source |
Business purposes* for use |
Categories of third parties receiving information |
|
Identifiers: |
Individuals submitting information to us; |
Auditing relating to transactions; |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); |
|
Sensitive Information: |
Individuals submitting information to us; |
Auditing relating to transactions; |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, employee benefits partners); |
|
Protected classification information: |
Individuals submitting information. |
Performing services for you; |
Service providers (such as employee benefits partners); |
|
Commercial information: |
Individuals submitting information; |
Auditing relating to transactions; |
Service providers (such as payment processors, mail houses, marketing partners, shipping partners, professionals), |
|
Electronic network activity: |
Information automatically collected from site visitors. |
Auditing relating to transactions; |
Service providers (such as marketing partners); |
|
Audio, video or similar information:(customer service calls, security monitoring) |
Individuals submitting information; |
security detection, protection and enforcement; |
Service providers (such as payment processors, security providers, professionals); |
|
Biometrics |
Not collected |
Not collected |
Not collected |
|
Geolocation |
Information we automatically collect from site visitors. |
ad customization; |
Service providers (such as marketing partners, shipping partners); |
|
Professional, educational or employment related information |
Information submitted by individuals; |
Security detection, protection and enforcement; |
Service providers (such as payment processors, employee benefits partners); |
|
Inference from the above: |
Internal analytics |
Auditing relating to transactions; |
Service providers (such as marketing partners,); |
*More specifically, the business purposes include:
- Performing services for you:
- To administer or otherwise carry out our obligations in relation to any agreement to which we are a party;
- To assist you in completing a transaction or order;
- To allow tracking of shipments;
- To prepare and process invoices;
- To respond to queries or requests and to provide services and support;
- To provide aftersales customer relationship management;
- To create and manage our customer accounts;
- To notify you about changes to our services and products;
- To administer any promotion, contest, survey, or competition;
- To provide you information regarding our products and services,
- To offer our products and services to you in a personalized way, for example, we may provide suggestions based on your previous requests to enable you to identify suitable products and services more quickly.
- Advertising customization:
- For marketing and promotions we believe you may find of interest and to provide you, or allow selected third parties to provide you, with information about products and services that may interest you.
- Auditing relating to transactions, internal research and development:
- To provide for internal business administration and operations, including troubleshooting, Site customization, enhancement or development, testing, research, administration and operation of our Sites and data analytics;
- To create products or services that may meet your needs;
- To measure performance of marketing initiatives, ads, and websites “powered by” another company on our behalf.
- Security detection, protection and enforcement; functionality debugging, error repair:
- As part of our efforts to keep our Sites safe and secure;
- To ensure the security of your account and our business, preventing or detecting fraud, malicious activity or abuses of our Sites, for example, by requesting verification information in order to reset your account password (if applicable);
- To ensure the physical security of our premises through the monitoring of surveillance images;
- To resolve disputes, to protect the rights, safety and interests ourselves, our users or others, and to comply with our legal obligations.
- Quality control:
- To monitor quality control and ensure compliance with our legal obligations, codes and ordinances, policies and procedures,
- To develop and improve our products and services, for example, by reviewing visits to the Sites and various subpages, demand for specific products and services and user comments.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
NITORI has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Commitment to Online Security
NITORI employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints
No Liability for Acts of Third Parties
NITORI will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, NITORI shall not be liable for unauthorized disclosure of personal information due to no fault of NITORI.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms & conditions. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.