Returns and Refund Policy 9/30

Online Return and Refund Policy

For orders placed online at Aki-Home.com within 30 days of purchase, we are happy
to accept returns and issue a refund (shipping, delivery and service fees are
non-refundable). Returns can only be made by the original purchaser. Refunds
will be made to the same credit card used for the initial purchase. Items must
be in new condition with all original packaging and free from any damage,
marks, or stains. Customer is responsible for any/all shipping costs related to
returning the merchandise to Aki-Home | NITORI*.

Additional Terms

Mattresses and Foundations

Each mattress or foundation sold in the state of California requires a
non-refundable charge for the California Mattress Recycling Program. This fee
is collectible regardless if a mattress or foundation is being picked up.

If
you purchase a mattress from Aki-Home | NITORI along with delivery service,
Aki-Home | NITORI will pick up one (1) used mattress or foundation for each one
being delivered. This service is included with any delivery in Southern
California. Mattresses must be undamaged, unsoiled, and free of stains or
marks. The delivery team has a right to refuse pickup of any mattress or
foundation that they deem to be soiled, damaged, or unsafe to transport.
Deliveries outside of the local Southern California area are handled by
carriers that are unable to pick up mattresses or foundations. This service is
not included for these areas.

Furniture

For
any concerns regarding delivered furniture, please contact us within 3 days of
delivery.

Aki-Home
| NITORI Furniture has a three (3) day return policy. If you are not satisfied
with your furniture purchase, please contact us within three (3) days of
receiving your delivery or warehouse/store pickup to arrange a return.  A
10% re-stocking fee will apply to all returned furniture (manufacture defects
or in-transit damages are excluded).

Upon
return, your merchandise will be inspected (we do not accept soiled or
non-transit damaged items). Appropriate exchanges, credits or refunds will be
issued for the purchase price of the item(s) and for any tax due to be refunded
in accordance with applicable state law. Delivery, shipping and handling
charges are non-refundable. Return delivery, shipping or pickup fees may apply.
A restocking fee of 10% will apply. Orders eligible for cancellation will be
refunded in the original form of tender, cash purchases of $400 or more will be
refunded by a corporate check within 14 days of cancellation.

Returns
made without prior written approval will be refused and the customer will be
responsible for any fees associated with return shipping. Any product returned
to stores without approval will be considered abandoned and will be disposed
of. Non-Furniture items are subject to a 10% restocking fee. Shipping fees are
not refundable.

In-Store Return and Refund Policy

 

We will accept
merchandise returns (on store purchases) of non-furniture items at our stores
within thirty (30) days of receipt. All returns and exchanges must be new,
unused, and have original packaging and contain all components and accessories.
Clearance, floor models, discontinued items, gift cards, seasonal, food items,
and items specially indicated in their description that they are “Final Sale”
are considered final sale and are not eligible for returns or refunds.

With Orginal Receipt:

An original receipt is
required for a full refund. The item’s purchase price will be refunded back to
the Original Form of Tender. For store returns of cash purchases, accompanied
by the Original Sales Receipt, a cash refund will be given up to $400. If the
purchase exceeds $400, a check in the amount of the refund will be mailed to
the customer via our Corporate Office.

Without Original
Receipt:

If an Original Sales
Receipt is not present, the product's lowest selling price within the last 60
days will be refunded via a merchandise card.

NITORI reserves the right to
limit or decline returns or exchanges regardless of whether you have a receipt.

Additional Terms:

Mattresses and
Foundations

Each mattress or foundation
sold in the state of California requires a non-refundable charge for the
California Mattress Recycling Program. This fee is collectible regardless if a
mattress or foundation is being picked up.

If you purchase a
mattress from NITORI along with delivery service, NITORI will pick up one (1)
used mattress or foundation for each one being delivered. This service is
included with any delivery in Southern California. Mattresses must be
undamaged, unsoiled, and free of stains or marks. The delivery team has a right
to refuse pickup of any mattress or foundation that they deem to be soiled,
damaged, or unsafe to transport.

For any concerns
regarding delivered furniture, please contact us within 3 days of delivery.

Furniture

NITORI Furniture has a
three (3) day return policy. If you are not satisfied with your furniture
purchase, please contact us within three (3) days of receiving your delivery or
warehouse/store pickup to arrange a return. A 10% re-stocking fee will apply to
all returned furniture (manufacture defects or in-transit damages are
excluded).

Upon return, your
merchandise will be inspected (we do not accept soiled or non-transit damaged
items). Appropriate exchanges, credits or refunds will be issued for the
purchase price of the item(s) and for any tax due to be refunded in accordance
with applicable state law. Delivery, shipping and handling charges are
nonrefundable. Return delivery, shipping or pickup fees may apply. A restocking
fee of 10% will apply. Orders eligible for cancellation will be refunded in the
original form of tender, cash purchases of $400 or more will be refunded by a
corporate check within 14 days of cancellation.

Returns made without
prior written approval will be refused and the customer will be responsible for
any fees associated with return shipping. Any product returned to stores
without approval will be considered abandoned and will be disposed of.
Non-Furniture items are subject to a 10% restocking fee.

Please call us at 1-855-692-5446 or use our Contact Form if you have any
questions.

*Exceptions

Shipper damage or
manufacturer defect: If the shipment arrived damaged from the carrier and the
customer reports the damage to NITORI within 3 days or if the item has a
manufacturer defect reported in the first 30 days, NITORI will make
arrangements for the item to be returned at no expense to the customer. If
damage is not reported within 3 days, the customer assumes responsibility for
the item. Furniture Protection plans and Extended Warranty plans are non-refundable.
All clearance, floor model and “As Is” items are considered FINAL SALE and are
not eligible for a return, refund or exchange. All mattresses and foundations
are not eligible for a refund or exchange once the customer has taken
possession of the merchandise.

1.  Gift cards are
not eligible for refunds except where prohibited by law.

2.  If a customer
would like NITORI to pick up an item for a return, the customer will be subject
to a pick up fee.

 

 

One Year Limited Warranty

 

NITORI warrants to the
original purchaser that the furniture you purchase from us will be free of
factory defects in construction and workmanship for one year from the date of
delivery. This warranty does not apply to, and Aki-Home | NITORI is not responsible
for: normal wear and tear of fabrics or covers, color fastness of fabrics or
covers, damages resulting from user’s negligence or pets, foreseeable misuse,
fire, accidents, acts of nature, furniture that has been moved from the
original delivery address, merchandise marked or sold as a floor model or “AS
IS,” mirrors, glass shelves and glass or wood table tops. Glass and wood table
tops are not covered for breakage, chips, scratches, or differences in wood
grain patterns.

 

Redeem Warranty Service

 

Please contact the
NITORI Customer Service department. Additional warranties purchased with the
sale of the furniture may also apply. Warranty claims must be accompanied by a
copy of the original Special Order invoice and receipt. If the repair requires
the product to be returned to the manufacturer or distribution center, the cost
of packing, shipping, and transportation is the sole responsibility of the
purchaser. NITORI reserves the right to repair or replace all merchandise
and/or send a technician to the customer’s home for repair if needed.

NOTE: Cushion core depression is normal wear and not
considered a factory defect. The One year limited warranty applies to
residential use only, warranty does not apply to business and/or commercial
use.

 

 

Warranty Terms and Conditions

 

NITORI will, at its sole discretion, repair or replace the defective
item if the item qualifies for warranty service according to the terms set
forth in this document. If the item is not able to be repaired or replaced,
NITORI may exercise the option to replace the item with another in-stock item
of equal or greater value. No refunds will be given. Any products that have
been repaired/altered/modified by the customer or a 3rd party will render any
warranty null and void.