SHIPPING & DELIVERY

Furniture Delivery


In-Store Pickup - Have your furniture delivered to a store near you, one our friendly sales representatives will call you as soon as it is available for pickup.

Premium White Glove Delivery - With White Glove Delivery, you get in-home delivery to the room of your choice. The furniture is unpacked, assembled, and all packing trash is removed. If you ordered a mattress, then we will remove your old mattress at no extra charge.

*This service is only available in Southern California at this time however we are adding additional locations monthly.

Standard Drop Off Delivery - With Drop Off Delivery, your products are delivered to your door. This service does not bring your deliveries inside your home and assembly is not included. Think of this as the "UPS" of furniture deliveries.

*This service is available to most locations in the continental US and is only available for ground floor deliveries.


Aki-Home offers deliveries Tuesday - Sunday from 9am - 9pm.

When you select a date for your delivery, please choose a day where you can be available between these hours. Then, 2 days before your delivery date, we will contact you via phone to let you know what your specific delivery time frame is.

Normal delivery time frames are...

  • 9:00am to 1:00pm
  • 1:00pm to 5:00pm
  • 5:00pm to 9:00pm

Then, on your day of delivery, the team assigned to your delivery will contact you approximately 30 minutes prior to their arrival to let you know they are on the way.

If you opt for a Next Day delivery, you will not get a time frame phone call. Instead, you will get a call approximately 1 hour before delivery the following day between the hours of 9am-9pm.

Unfortunately, we are unable to allow customer selection of the time frames.

This is due to the fact that we want to offer you, our customer, the lowest possible pricing on your delivery. To be able to do this, our delivery provider routes the delivery trucks based on the actual deliveries on that specific day. Each route is optimized to ensure the most deliveries in the smallest areas. To be able to accomplish this, specific time requests cannot be honored.

While we know this method may not work for every situation, we are always willing to work with you and find the best solution to your needs.

We are always able to reschedule if something comes up and the time frame does not work for you. If you have any questions, please do not hesitate to contact us at (855) 692-5446 x3 or via our online CONTACT FORM


Our White Glove Delivery Service offers an incredible value to you when having your furniture delivered to your home or office.

One low price starting at... $88 (Yes, Only $88!)

Whether just one couch or an entire house full of furniture, you can have it all delivered at one low price.

No Trash Left Behind - We will deliver, unpack and assemble your furniture, taking away all packing materials when finished.

Mattress Haul Away - Out with the old and in with the new! When we deliver your new mattress, we will remove your old mattress and dispose of it at no additional charge so you don't have to deal with your local disposal center.


Availability:

White Glove Delivery Service is available in the LA and Orange County areas. We also serve parts of San Bernadino and Riverside Counties. To see if we serve your area, please use the freight estimator in the shopping cart after you have added the furniture to your cart and it will let you know the price if available and a message directing you to contact us if you are outside of the delivery zone.

(We are working to offer this service to other areas in the near future)


Details:

Our White Glove Delivery Service does require a 4 hour window for delivery, available Tuesday to Sunday.

On orders placed via Aki-Home.com, you will be contacted within 3 weekdays days after placing your furniture order to arrange delivery. You will have the option to choose any day Tuesday - Sunday for delivery.

2 days before your scheduled delivery date, we will call you to confirm your delivery day and time.

On the day of your delivery, the delivery team will call you approximately 30 minutes prior to arrival to let you know that they are on the way.

*The $88 White Glove Delivery Rate applies only to the Greater LA and Orange County areas. Some limited parts of Riverside and San Bernadino County are also included. Deliveries outside of the designated zip codes is available for an additional fee.


White Glove Home Delivery Service

What to Expect

Delivery Teams Will:

  • 1. Call and notify you 30 minutes prior to arrival

  • 2. Deliver clean merchandise

  • 3. Assemble all furniture

  • 4. Ask you where to place your new furniture

  • 5. Show you how to operate your sleeper and recliners

  • 6. Attach all bedroom mirrors to dressers

  • 7. Set up beds

  • 8. Remove all packaging trash from your home

What the delivery drivers will NOT do

  • 1. Remove old furniture

  • 2. Assemble home goods/non-furniture items

  • 3. Connect electronics

  • 4. Reposition/move existing furniture

  • 5. Reschedule a delivery/Setup a replacement delivery


The Aki-Home Guarantee

Our goal is to give you, our customer, the very best service possible. We stand behind our products and guarantee the professionalism of our staff.

We guarantee that the merchandise you purchase will be in showroom condition upon delivery.

After delivery, we guarantee our furniture for one full year against manufacturer defects, or we will repair or replace the item at our option. Because natural materials vary enormously, we cannot control the kind of grain or finish color you will receive. Whenever possible, we will match or carefully select complementary grain, but variations must be expected.


This guarantee does not cover:

  • "As Is" merchandise and other specifically marked "Final Sale"

  • Damage due to misuse, abuse or accidents

  • Damage or discoloration caused by sunlight

  • Abnormal wear, fading, or shrinkage of any fabric

  • Merchandise marked "Customer Assembly Required" which is delivered in factory packed cartons for assembly by the purchaser.


Full warranty information can be viewed at


General Information:

  • The Furniture Haul Away service with Aki-Home will remove pre-existing furniture at a customer’s address. This service will be provided contingent on a “piece for piece” basis in which the delivery team will only pick up the same number of pre-existing furniture as the number of new items that were purchased and delivered by Aki-Home for that specific delivery.

Conditions:

  1. All pre-existing furniture to be removed must be at the ground level, ready for pickup

  2. All pre-existing furniture to be removed must be disassembled PRIOR TO the date of the pickup

  3. All pre-existing furniture to be removed must be from the same address as the delivery

  4. All pre-existing furniture to be removed must be in good sanitary and non-hazardous conditions

NOTE: Signs of hazardous or unsanitary conditions will include, but may not be limited to: bodily fluids or discharges, stains, pet dander, pests, mold or any odor that is deemed to be foul or offensive.

The delivery team reserves the right to deny service should any of the above requirements not be med.

Reschedules:

At the time of your haul away, if the delivery team is unable to load your pre-existing furniture onto the truck due to space constraints or limitations resulting from other delivery orders, the delivery team will not revisit at a later time during the same day. You will need to contact Customer Service to reschedule the service for a later date.


Aki-Home now offers a Next Day White Glove delivery option on all in-stock furniture purchased in-store.

This service starts at $98 for an unlimited number of furniture pieces.

For details of White Glove Delivery, please CLICK HERE

Limitations:

  • Not available for online purchases

  • Select service area (see store for details)


*This applies to standard deliveries only, not next day deliveries.


Two days before your delivery date, you will receive an automated phone call in which you will be requested to confirm the date and will be provided with a 4 hour delivery window. This will help you get a good idea of the time that the delivery team will arrive at your location. If you have not confirmed your delivery at that point, you will then receive an email requesting again to confirm your delivery date and time frame, if you have provided us with your email address. If we have not received the confirmation from you from either the automated phone call or email, we will then make one final attempt to reach you with a live call.

Additionally, on the day of your delivery, you will receive a phone call from the delivery team approximately 30 minutes prior to the arrival of your delivery to let you know that the team is on their way. At this time, please let the team know if there are any special instructions such as where to park or which gate to enter through.

If the delivery time frame will not work out with your schedule, please call us at (855) 692-5446 x3 as soon as possible so that we can reschedule your delivery for a day that is more convenient for you.


Yes. Aki-Home requires that an adult not only be present to give access to your home, but also to inspect the delivered items and sign the waiver stating that all items are in good condition.

Aki-Home cannot deliver or enter a household without an adult (18+) present.


Our delivery team will contact you approximately 30 minutes before arrival at the phone number you provided us with. Upon arrival, if the delivery team is unable to reach you by means of knocking/doorbell/telephone, they will wait an additional 15 minutes. If at this point there is still nobody available to accept delivery, the drivers will be dispatched to their next stop.

If you would like to have a second delivery attempt, a re-delivery fee would apply. To schedule this, you can contact our customer support team at 1 (855) 692-5446 x2.

Delivery fees are non-refundable unless the delivery is canceled at least 2 days prior to the scheduled delivery date.

For complete terms, please visit Terms & Conditions Page


Furniture that cannot be delivered through the interior of the house or building or furniture that is being delivered above a 2nd floor walk up, or anything requiring special/extra handling needs to be communicated to Aki-Home PRIOR to scheduling your delivery.

Deliveries with extensive handling may be subject to an extra handling fee. (We will notify you of this once you have communicated any special requirements)


If you need to change your delivery date, you may do so up to 48 hours (2 days) prior to your scheduled delivery date. After that time, no changes can be made.

Please note: if you are unable to receive your order at the scheduled day/time that was arranged, a re-delivery fee may apply.


Yes! There are some very important steps you must address before your delivery is made.

Ensure that the item(s) you purchased will fit through any doorways, entryways, stairwells, down halls, and around any corners that are present to access the final location of the furniture.

Provide the delivery team PRIOR NOTICE if the delivery location is on a 2nd floor or above.

Ensure that the area where the furniture will be delivered has a CLEAR PATH and that there is sufficient room for the furniture to be assembled and setup.

Aki-Home personnel will not move or clear personal property for you.

If the path to the delivery area includes any areas with a "tight fit", the delivery team may ask you to sign a damage waiver prior to attempting delivery.

If you have any questions, please contact us prior to your delivery date.


Once you place your order, it will be submitted to our warehouse to be scheduled for shipping. Furniture deliveries are scheduled Tuesday-Sunday.

Our drivers will then contact you once the inventory has been pulled, inspected, and prepared for delivery. This usually takes 1-2 business days. At this point, you will have the option to select one of the next available delivery days.


Please feel free to contact us with any questions regarding furniture delivery.


We really hope that this never happens to anyone. However, we realize that not every shipment will get to it's destination in perfect condition. In the case that you receive a damaged package/item, please contact us immediately via our Contact Form or by phone at (855) 692-5446 x3.

At this point, we will ask that you email us pictures of the damage and to inspect all items. We will then contact the carrier to find out if they need to pick the items up for inspection or if they can simply be shipped back to us. If you would like an exchange, we can ship the replacement out immediately. If you would like a refund, please note that we cannot issue the refund until the damaged items have been shipped back to either Aki-Home or the carrier. Once the carrier has responded (Usually 5-7 days) and the damaged item(s) has been picked up, we can process a refund.


If you have any questions about damaged items, please contact our customer support team at (855) 692-5446 x3, 7 days a week from 9am-9pm.

Home Goods Delivery


Unfortunately we do not allow shipping of a single order to multiple addresses. Each order can only have a single shipping address.


Orders that do not include furniture are delivered in 4-10 business days from the date of order. This time varies based on where you are located.

To give you a better idea, a typical shipment to California will arrive in 4-6 days whereas an order going to New York typically arrives in 7-10 days.


Orders that include only Home Goods (everything except furniture) will be shipped via Ground Service by the best carrier available. This is normally UPS, but may also be FedEx, USPS, or a local carrier. You will be notified at the time of shipment so that you can track the order.


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We really hope that this never happens to anyone. However, we realize that not every shipment will get to it's destination in perfect condition. In the case that you receive a damaged package/item, please contact us immediately via our Contact Form or by phone at (855) 692-5446 x3.

At this point, we will ask that you email us pictures of the damage and to inspect all items. We will then contact the carrier to find out if they need to pick the items up for inspection or if they can simply be shipped back to us. If you would like an exchange, we can ship the replacement out immediately. If you would like a refund, please note that we cannot issue the refund until the damaged items have been shipped back to either Aki-Home or the carrier. Once the carrier has responded (Usually 5-7 days) and the damaged item(s) has been picked up, we can process a refund.

If you have any questions about damaged items, please contact our customer support team at (855) 692-5446 x3, 7 days a week from 9am-9pm.